"I have been using Columbia recovery Group (CRG) for all our current and outstanding collection accounts since January 2005.
CRG was able to begin collecting payments immediately with a recovery 0f $2,870.00 the very first day. They have continued to maintain a high level of collections.

We could not be more pleased with the full as well as their customer service."

Darla Goodman, Manager
ARM, Easthill Apts.

"I have used Columbia Recovery Group for more than 10 years. The collection percentage has always been far beyond any other company I have ever tried. They have always been prompt and professional and I have always be pleased with there performance."

Cheryl Rivera, Property Manager
Greystone Meadows

"Hands down, Columbia is the best when it comes to collections. In the ten years I've been in property management, I've seen a huge difference in return on files forward between them and other agencies. In fact, I've pulled files that have sat for years from some of those other agencies and given them to Columbia only to see the money start rolling in. Don't be fooled by the claims anyone else will try selling you on. Their service doesn't compare. Columbia will not only meet, but rather exceed your expectations with bad debt recovery."

Jason Cott / Business Manager
Summit @ Madison Park Apartments

"The difference between Columbia Recovery Group and the last collection service company can be summed up in one word- RESULTS!"

Stuart McTaggart, Property Manager Darco Incorporated

"I coordinate all of the collections for Lorig Management Services. We have high expectations for efficiency and effectiveness from the service providers we use, and I have been very pleased with the service we receive from Columbia Recovery Group.

Columbia is prompt with not only picking up the tenant files I have prepared, but also with the collection checks, which they deliver to us personally. Columbia's recovery rate is much higher than other agencies we've used in the past, and I would highly recommend Columbia to anyone looking for efficient, responsive collection services."

Vicki Cushman, Trust Accountant
LORIG Real Estate Development & Management Services

Darla Goodman, Manager
ARM, Easthill Apts.

The Columbia Recovery Group

Experienced

CRG has successfully served the property management industry for over 20 years. Our team is a dedicated group of professionals, bringing well over 100+ years of combined property management & collection industry experience to the company.

Professional

CRG is a committed group of individuals dedicated to the Property Management and collections industries. Each member of our staff is continually updated on the latest property management legalities and collection guidelines. CRG is a member of ACA (American Collections Associations) and various property management associations. We take our business … and yours seriously!

Service

At CRG customer service and, of course, debt recovery is our top priority! We have brought together top operations and service managers from debt recovery and multi-family industries to ensure that our firm understands the issues facing your company and your communities. Our understanding of your needs is only part of CRG’S commitment to our customers.

Technology

Website Services - Your properties will benefit from our web services that allow you to list accounts for collection, upload files directly to our office, and data merging.
- Reports - You will also have the capability to build reports that will provide you with easy to read data about our performance, your portfolio and client payments by property level, portfolio overview or overall company overview.
  - All reports are available 24/7 through our website & in real time
  - Our clients can view collections status and performance reports on demand.
  - Custom Reports – In addition to our standard reports, we can customize information to meet your specific needs.
Credit Bureau Reporting – Our system automatically reports all non-paying accounts to all three national credit bureaus.
National Locating Databases – Technology is mission critical for skip tracing and/or tracking debtors from state to state. We run all past residents through national change of address, skip tracing, and locator databases to name a few.
Checks by Phone – Our representatives can accept personal checks by telephone.
Payment by Credit Card/Debit Card – Our representatives can accept these payments by telephone.
Software specifically designed and built for CRG

We may not be the biggest … But we are the best!!